Terms and Conditions



1.   DEFINITIONS (in these conditions)

“Seller/Company” means “Bowden and Dolphin Limited” and/or any of its Associated or    Subsidiary Companies.

“Buyer” means the person who accepts an estimate of the Seller/Company for the sale of the goods or whose order for the goods is accepted by the Seller/Company.

“The Customer” means the person, firm or company entering into the contract with the Company.

“The Contract” means the contract between the Seller/Company and the Customer.

“Goods” means any goods or materials to be manufactured by the Company and/or supplied to the  Customer/buyer under the terms of the contract.

“The Works” means the manufacture, installation or maintenance of signs or other equipment by the  Company under the terms of the contract.

“Export Contract” means a contract where the goods are being sold to a purchaser whose place of residence is outside the United Kingdom of Great Britain and Northern Ireland.

2.     GENERAL

a)    Unless otherwise agreed in writing by one of the Directors of the Company, all quotations are made and all orders accepted are subject to these conditions and shall override any conditions or stipulations incorporated or referred to by the Customer whether in the order or in any negotiations verbally or in writing.

b)    Any quotation given by the Company shall not constitute an offer but shall constitute an invitation to treat.

3.     PRICE

a)   All tenders and quotations are exclusive of VAT, which will be charged at the rate applicable at the date of invoice, and are valid  for 90 days.

b)      All prices for delivery within theUKare quoted “ex-works”. All prices or goods to be exported

from theUKare quotedFOB,UKPort.

c)     The Company may increase the quoted price and the Customer shall pay such increase price if;

(i)   Any special access equipment is, in the opinion of the Company during the course of the performance of the contract, necessary for proper performance of its part of the contract.

(ii)    Any drawings, plans or surveys, whether prepared by or on behalf of the Company  the Customer, require any amendment which is either requested by the Customer or which in the opinion of the Company is necessary for the proper performance of its part of the contract.

(iii)  Any part of the contract whether at the request of the Customer or otherwise, is to be  performed outside the normal working hours9.00am to 5.30pmMonday to Friday.

(iv)    Any additional work or labour is required to complete the contract which was not part of the scope of works indicated in the original quote. In the case of construction and building companies, any additional work or labour required will be subject to the rates of the Company, unless otherwise agreed prior to the execution of the extra works or labour. In this case, any extra work or labour must be requested in writing and rates agreed before any further action  can be taken.

(v)     The cost to the Company of any materials to be used in the works increases as a result of circumstances outside the control of the company.

(vi)     When the Company’s operatives arrive on site on a pre arranged or agreed date with the customer, and they are not able to complete or start the agreed works due to un-prepared or incomplete areas where the Company are due to install or work, and hence results in an extra   visit by the Company which was not part of the original quote.



(vii)   Where local authority permits are required to undertake any works, and a certain period of

notice is required by that authority,  the customer insists that the work continues without the n Company receiving clearance from the authority, and the Company have made it clear to the Customer that clearance has  not been granted in the form of a permit.


(vii)   Any additional work or labour required to complete the work which was originally outside the

scope of works as indicated in the original quote.

d)       Unless specifically mentioned on the face of the quotation or any written contract, the price  does not include the cost of removal and disposal of any old signs or other of the Customer’s property from the Customer’s premises. The cost of such removal and disposal will be an additional charge to the price and will be added to the invoice


4.     PAYMENT


a)   UK Contract

The Company reserves the right to require payment by cash on delivery or cash against           invoice for    non-account customers, or first time account customers. Otherwise, payment is due 30 days after invoice date.


b)  Export Contracts

Payment shall be made against invoice before performance of the contract commences unless otherwise agreed in writing by the Company.

Customers outside theUKshould note that the Company requires letters of credit to be  irrevocable and confirmed through aUKregistered Bank.


c)   All Contracts

Any sums not paid by the Customer by the due date shall bear interest at the rate of the bank  base lending rate per annum

d)    The time of payment shall be of the essence of this contract.

e)   The foregoing provisions will be an addition and without prejudice to all other remedies

Available to the Company for non-payment.

f)    Either remittance or two approved trade references and a bankers reference should accompany   orders from buyers who have no previous account with the Company. There is a minimum order value of £25 and buyers are requested to consolidate their requirements whenever possible.

g)    For contracts that are considered by the Company to require interim payments, a pre arranged agreement with the customer will be requested prior to commencing the contract.




a)    The Company agrees at its own cost and at its own option to repair or replace any of the goods or parts thereof, and to repair or rectify any defects in the works which in each case are proved to the Company to be faulty due to bad workmanship or materials, provided in such case that such fault is notified to the Company in writing within a period of six months from the date of delivery of the goods or completion of the works or in the case of a Maintenance Contract, within one month from the completion of the works.

b)    The Company specifically exempts from the provisions of this clause any part or parts of the goods which were not manufactured by the Company. In the case of such goods the customer shall be entitled to the benefit of any rights obtained by the company in the Company’s contract to purchase the goods or parts thereof.

c)     A guarantee period of 6 months is considered good practice by the Company, but is still at the discretion of the company. Factors such as placement of the signs and any concerns by the Company at the time of installation or delivery will be taken into account.

d)    Any form of banner is considered as a temporary sign, and as such is not covered by a guarantee, although the company may specify a life expectancy at its discretion .



Subject to the provisions of clause 5 hereof it is hereby specifically agreed:


a)    If the Customer has examined a sample of goods produced by the Company, the goods shall be deemed to correspond with their description if they correspond with the sample, not withstanding the goods may have been described by the Company.

b)    If the Customer has examined the goods or has been provided with plans, drawings or specifications or other information by the Company relating to the goods or the works, the Customer must make their own judgement as a result of such examination or plans specification and other information, and must inform the Company of any errors or changes prior to commencing the contract.

c)     No warranty condition, description or representation on the part of the Company is given or implied by these conditions, nor is any warranty condition, description or representation to be taken to have been given or implied from anything said or written in negotiations between the parties or their representatives by or on behalf of the Company prior to the contract and all statutory or other warranties conditions descriptions or representations express or implied as to the state, quality of fitness of the goods or the works the subject of the contract are hereby expressly excluded.

d)    Without prejudice to the generality of the foregoing, it is specifically agreed that the Company will in no circumstances be liable

i)         For any indirect or consequential loss sustained by the Customer as a result of any  breach of

Contract by the Company

ii)    For any loss occasioned to the Customer arising out of any damage to or destruction of any property of any type on the Customers premises during the performance of the contract howsoever occasioned.

iii)       For any loss or damage suffered by the Customer arising out of any defects in the walls, timbers or other structures to which any sign or other goods may have been affixed, unless the Company has been asked by the Customer to advise and as advised in arrear on the suitability of such walls, timbers or other structure.

iv)     For any loss or damage to the goods, or failure to complete the works by a specified day, as a result of inclement weather or severe winds or gales, and supersedes any given guarantee period, unless it can be proved to be due to faulty goods or workmanship. The Company will in no circumstances be liable if the Customer chooses to ignore or disregard the Company’s concerns and/or suggestions at the time of agreeing to continue with the contract. On such occasions the Company reserves the right to decline any further involvement and will not be liable for any loss of time and investment by the Customer.

v)       If signage is unsuitable or incorrect in dimensions if the information has been provided by the customer or third party by way of a site survey.

vi)       For any incorrect execution (on the finished goods) of the supplied artwork, or failure to approve the Company’s artwork, by the customer.

vii)      For any calculations and structural specifications given by a structural engineer who has been nominated by the Customer, and found to be inadequate or incorrect upon completion of the works.

viii)       For any third party accessing the sign or effecting any works on the sign once the Company has completed their part and left the site.

ix)      For any electrical supply installed by a third party that results in the completed sign not operating.

e)     In the event of the Company being found liable for any loss or damage (not withstanding the provisions of any of these conditions), the liability shall in no event exceed the contract price.

f)     Nothing in these conditions shall restrict the liability of the Company arising out of any defect in the goods or the works due to the negligence of the Company that causes death or personal injury.

g)     The Company’s liability shall in any event cease if:-

i)   The Customer shall not have paid in full any invoices from the Company on the due date.

ii)   The Company’s representatives are denied full and free right of access to the goods and/or the

site where the works have been affected.                                                                                               iii)  The Customer permits persons other than those approved or authorised by the Company

to effect any replacement of parts, maintenance, adjustment or repairs to the goods or  the



iv) The Customer has not properly maintained the goods in accordance with the instructions

pamphlets or directions given or issued by the Company from time to time.

v) The Customer has used any spare parts or replacements not manufactured by or on behalf  of

the Company and supplied by it, or fails to follow Company’s instructions for the use of same

vi) The Customer permits any additions or alterations to be made to the goods of whatever kind without the Company’s approval in writing.

h)    In the event of any claim being made against the Customer by reason of any matter referred to and in respect of which the Company is liable under these conditions, the Customer shall notify the Company in writing within fourteen days of receipt by them of notice of such claim. In these circumstances the Company may on its election conduct all negotiations for the settlement of the said claim and any litigation that may arise there from. The Customer shall not, unless and until the Company shall have failed to take over the conduct of such negotiations or litigation, make any admission which might be prejudicial thereto. The Customer shall at the request of the Company afford all available assistance for any such purpose. Not withstanding the provisions of any other clauses in this agreement, if the Customer shall be in default of its obligations under this clause, the Company shall be under no liability to indemnify the Customer in respect of any such claim.



a)     Where a period is named for performance of the contract, unless such a period is extended by             mutual consent in writing, the Customer shall accept performance within that period.

b)      Any time or date for performance of the contract named by the Company is an estimate only and the Company shall not be liable for the consequences of any delay caused by third parties, or by failure on the part of the Customer to confirm details or artwork by a specified day.

c)   The Customer shall provide to the Company such details as may be necessary or may be       required by the Company to enable the Company to perform the contract.


If for any reason the Customer fails to provide such details, or if for any reason not related to any  act of default by or on the part of the Company, the Customer is unable to accept the performance of the contract at the time when the Company is ready and willing to perform the contract, the Customer shall indemnify the Company in respect of any losses occasioned to the Company by reason of such failure on the part of the Customer.


d) Should any default be made by the Customer in paying any sum due under this or any contract      between the parties as and when it becomes due, the Company shall have the right either to suspend all further performance of the contract until such default is made good to cancel the contract so far as any goods remain to be delivered or work remains to be done there under.



a)        Any loss or damage to the goods in transit must be noted on the delivery note

Of the carrier and notified to the Company within three days of receipt of the

Consignment . In the event of non delivery of the goods the Customer must notify

The Company within five days of the date of the invoice for such goods.


b)        No claims for shortages of delivery will be entertained by the Company

Unless notice in writing is given to the carrier concerned and to the Company and

A complete claim in writing is submitted within 3 days of the date of consignment

being received. Where goods are accepted from the carrier concerned without

Being checked the delivery book of the carrier concerned must be signed “not examined”. 



The risk in the good supplied by the Company shall pass to the Customer when

the Company delivers the goods to the Customer and the Company shall have no

responsibility in respect of the safety of the said goods thereafter and accordingly

the Customer shall insure the goods thereafter against such risks (if any) as it

thinks appropriate. However the ownership of the goods and any goods

previously supplied under any contract with the  Company shall remain with the

the Company which reserves the right to dispose of the goods until payment in

full for all the materials has been received by it in accordance with the terms of this

contract or any other contact or until such time as the Customer sells the goods to

its customer by way of a bona-fide sale at full market value.


If such payment is overdue in whole or in part the Company may (without

prejudice to any of its other rights) recover or re-sell the material or any of it and

may enter upon the premises of the Customer for that purpose. Such payment

shall become due immediately upon the commencement of any act or proceeding

in which the insolvency of the Customer is involved. The Customer shall ensure

that the goods belonging to the Company should be kept separate from those

which have been paid for. The Customer is licensed by the Company to agree to sell

on the goods of the Company subject to the express condition that the entire

proceeds thereof are held in trust for the Company and are not  mingled with other

monies or paid into any overdrawn bank account and shall be at all times

identifiable as the money of the Company.  



       10 .  HEALTH & SAFETY                                                                                                                                                                           Liability for ensuring compliance with any requirement statutory or otherwise

concerning health, safety or welfare on the premises of the Customer or the client

of the Customer or any premises required to be visited on behalf of the Customer

rests exclusively with the Customer.



The Customer shall inspect the goods and /or works immediately on delivery or

completion and shall within 7 days from such inspection give notice in writing to

the Company of any matter or thing by reason whereof it alleges the goods or

works are not in accordance with the contract. If the Customer fails to give such

notice the goods and work shall be deemed to be in all respects in accordance with

the contract and the Customer shall be bound to accept and pay for them accordingly.



  Unless otherwise agreed in writing by the Company the responsibility for

obtaining all approval or consents for the works as may be required by statute

contract landlord permission or otherwise shall be the responsibility of the

Customer. Where the Company agrees to make all necessary  occasions

For planning permission under the Town & Country Planning acts the

Customer will pay to the Company a fee either at the rates of the British Sign

Association applicable at the time of the application or at such other rates as may

be agreed between the parties whether or not the application is successful. Where

the Company at the request of the Customer commences performance of the

contract before any required approvals or consents have been obtained the

Customer will indemnify the Company against any liability arising from such

performance and in the event of such permission or consent  being refused the

Customer shall indemnify the Company against all losses arising from such refusal.


13.     TOOLS

All tools, dyes and patterns used in the manufacture of the goods shall remain the

Exclusive property of the Company even where the whole or part of the cost of

such tools ,dyes or patterns has been charged to and paid  by the Customer.



a) The Customer agrees not without previous consent in writing of the company                                     to manufacture or sell to any third party any goods the manufacture or sale of                                  which infringes any Letters Patented of which the Company is patentee,

licensee or under which the Company is authorised to manufacture or sell.


b)The Customer shall indemnify the Company against all damages penalties                                                                                                                                                                                              costs and expenses to which the Company may be liable if any work done on the

customers instructions involves an infringement of a registered design trade mark

Copyright or Letter Patent.


  1. 15.      COPYRIGHT       

a)All   drawings plans specifications technical information and estimates supplied

by the Company and the Copyright therein remains the property of the Company

and they will be returned by the Customer to the Company forthwith in the event

of any order for goods or works of a similar type being placed with another

Company and in the event not later than 6 months after  they are supplied in the

event of no contract having being entered into between the Customer and the

Company in relation thereto. All such plans drawings specifications and estimates

are confidential and shall be used by the Customer only for the purpose of

considering any quotation or tender the performance of the contract or the

operation of the goods may not be divulged in any circumstances without the

written authority of the Company.


b)Where drawing plans and technical information are supplied by the Customer

the provisions of sub paragraphs (a) hereof shall apply to the Company mutates

mutandis. Without prejudice to clause 6 hereof the Company will accept no

liability for any loss caused to the Customer which arises wholly or partly from

any defect or error or in omission from the said drawing plans and technical


Company will accept no liability for any loss caused to the Customer which arises

Wholly or partly from any defect or error in omission from the said drawing..



The Company reserves the right to subcontact the performance of the whole or

Part of the contract.



The Customer will at its cost provide a suitable low voltage electric current supply

on site of the installation of the signs or other equipment at transformer

positions to be adjacent to the proposed position of the signs. If the Customer                                       does not so provide the Company will only install such supply with the consent of

and at the expense of the Customer


18.   ACCESS

The Customer should ensure access by the Company to the site for the purpose of

surveying and inspecting of the premises and installing sign or other

equipment.. Any cost incurred by the Customer in the event of delay in obtaining

access arranged by the Customer shall be charged to and be paid by the Customer.



If the Customer shall make default  in or commit a breach of any of its obligations

to the Company or if any judgement shall be entered against the Customer or

distress or execution shall be levied upon the Customer, its properties or assets or

if the Customer shall make or offer to make any arrangements or composition

with creditors or commit any act of bankruptcy or if any petition or receiving

order shall be presented or made against him or if the Customer being a Limited

Company any resolution or petition to wind up such a Company shall be passed

or presented otherwise than for reconstruction or amalgamation or if a receiver of

the Customer undertaking property or assets or any part thereof shall be

appointed by the Customer the Company shall have the right forthwith to

determine any contract then subsisting and upon written notice of determination

being posted to the Customer at the last known address of the Customer any

subsisting contract shall be deemed to have been determined without prejudice to

any claim or right the Company may otherwise make or exercise.




Any difference or dispute arising between the Company and the Customer  in

respect of a contract governed by these conditions shall if the Company

so determines to be referred to the arbitration of a person to be mutually agreed

upon or failing agreement with in 1 calendar month of some person appointed by

the President for the time being of theInstituteofElectrical Engineers. The

submission shall be deemed to be a submission to arbitrate within the meaning of

the Arbitration Act 1950 or any statutory modification or re-enactment thereof.



These terms and conditions and any contract between the company and the

Customer are subject to and shall be construed in accordance with English Law

and the English Courts shall have jurisdiction in relation to any disputes or claims

arising there from.



Any prototypes, models, plans, illustrations, drawings, descriptions and

specifications are intended to give a general outline of the Company’s proposals

and are not binding as to details nor to final sizes or arrangements. They shall

remain the property of the Company and not be copied or communicated to a third

Party without the Company’s written consent. The Company reserves the right to                                  charge  for any  prototype, models, plans, illustrations and drawing supplied at the

Customers request. The Company also reserves the right to charge for attendance

at site meetings.



All returnable packages and packing materials will be charged on the Company’s

invoice. If returned to the Company within 14 days carriage paid and in good

condition full credit will be given.



Goods ordered and manufactured in bulk under an arrangement whereby they are

to be delivered on a call off basis shall unless otherwise agreed in writing be

invoiced to the Customer at the total price current when manufactured.


For contracts that are considered to be Large Amounts ( by the Company) the

Company will request Interim payments at a given amount and time by prior

agreement with the customer.



The goods are sold on condition that:

a)The Customer carries out such tests and examination of the goods as are

reasonably practicable to ensure that when used the goods are safe and without

risk to health and comply with all local laws and regulations.


b)  The Customer shall, if so requested by the Company, enter into written

undertaking to take such steps as may be specified by the Company relating to

such tests and examination.


c)The Customer shall indemnify the Company against any loss, liability or

expenses arising from the Customer’s failure to carry out any such tests or

examinations required under (a) and (b) above.




The Company shall not be liable for any loss or damaged caused by any delay in

performance or by non performance of any of its obligations where the same is

occasioned by any cause whatsoever which is beyond its control including but

limited to acts of  God or war (whether or not declared), riots, civil commotions

fire, explosion, sabotage, storm, flood, earthquake, fog, subsidence, adverse

weather conditions, pestilence, epidemics, legal restrictions, or act of any

Government branch or agency thereof (including without limitation any local

Government), non availability of transport, strikes,lockouts or trade disputes of

whatever kind, cessation or interruption of operation of any plant or process,

failure of supply of raw materials or components of or breakdown of machinery.

Should any such event occur the Company shall be entitled to cancel or rescind or

suspend the contract or suspend any delivery without liability for loss or damage

resulting there from but only after advising the Customer in writing of the cause

of the cancellation or rescission or suspension.